Privacy Policy

Last Updated: 29/10/2024

Introduction

GLEAMGURUS LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (https://gleamgurus.uk) and our services. This Privacy Policy applies to the personal data we collect from you through our website, by phone, email, and social media channels, or in the course of providing our cleaning services.

We are registered as GLEAMGURUS LTD, and our registered office is at 48 St. Thomas Road, Preston, England, PR1 6AX. We are the data controller of your personal data as defined by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We collect the following personal data from you:

Information you provide to us directly:

Name

Email address

Phone number

Postal code

Message (as provided in contact forms or other communication)

Images you upload (e.g., images of the area needing cleaning)

Data collected through our website and cookies:

Your IP address

Information regarding your use of the website (including date and time of access)

Information collected through cookies (see our Cookie Policy below)

Information from third-party platforms:

If you contact us through social media platforms (such as Facebook, Instagram, or others), we may collect your username, social media handle, and other publicly available information through those platforms.

If You Fail to Provide Personal Data

If you fail to provide personal data where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide our services). In such cases, we may need to cancel a service you have with us.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries submitted via our contact form, email, phone, or social media channels

To provide you with carpet cleaning services you request

To send you relevant information related to our services

To analyse the effectiveness and usability of our website

To display client testimonials (where we have obtained explicit consent)

To maintain records for administrative purposes

To comply with legal obligations or defend against legal claims

Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Contractual necessity: We process your data to fulfil the contract when you engage us for services.

Legitimate interests: We process data to respond to your inquiries and improve the user experience of our website.

Consent: We may process your data (such as displaying testimonials) based on your explicit consent.

Legal obligations: We may process your data to comply with applicable laws, such as tax regulations.

Data Sharing

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. However, we may share your data with:

Service providers: Third-party service providers that assist in operating our website such as hosting provider, website content management system, website builder, analytics providers (such as Google Analytics), and plugins may have access to your data as part of their services.

Legal and regulatory authorities: If we are required by law, we may disclose your data to regulatory or legal bodies.

Cookies

Our website uses cookies to provide you with a better user experience. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. We use cookies for the following purposes:

Essential cookies: These are necessary for the functioning of the website. They may include cookies set by our hosting provider, website content management system, website builder and plugins used on the site.

Performance and analytics cookies: We use Google Analytics to analyse website traffic and improve the functionality of our website. Google Analytics may collect data such as your IP address, browser type, and the pages you visit. For more information on how Google Analytics uses data, please refer to their privacy policy (https://policies.google.com/privacy).

You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may impact the usability of certain features on our website.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. If we no longer need your data, we will securely dispose of it in accordance with data protection laws.

International Transfers

Some of our service providers may process or store your personal data outside the UK. These providers implement appropriate safeguards to protect your data.

Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure.

Your Data Protection Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to access: You have the right to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request that we correct any inaccuracies in your personal data.

Right to erasure: You have the right to request that we delete your personal data in certain circumstances.

Right to restrict processing: You have the right to request that we restrict the processing of your personal data.

Right to data portability: You have the right to request that we transfer your data to another organisation.

Right to object: You have the right to object to certain types of data processing, such as direct marketing.

To exercise any of these rights, please contact us using the contact details provided below.

Links to Other Websites

Our website may contain links to other websites. Once you click on these links and leave our site, we do not have control over the privacy practices of these other websites. Please check their privacy policies before submitting any personal data.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review this page periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: contact@gleamgurus.uk

Postal Address: 48 St. Thomas Road, Preston, England, PR1 6AX